Privacy Policy

1. Introduction

hoky99 operates under strict data protection principles to safeguard the personal information of our members. This Privacy Policy explains what personal data we collect from you when you use our online gaming platform, why we collect it, how we use it, how we protect it, and what rights you have regarding your personal information. By creating an account with hoky99 and using our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

This Privacy Policy applies to all users who access hoky99 services through our website at https://hoky99.cam, including Indonesian residents who register accounts, place wagers on sports betting markets (including football leagues such as BRI Liga 1, English Premier League, La Liga, Serie A, and Bundesliga), play casino games, slots, togel (traditional Indonesian numbers lottery), or engage with any other gaming products we offer. We are committed to transparency in our data handling practices and to providing you with meaningful control over your personal information.

hoky99 recognizes that privacy is a fundamental right. We have implemented comprehensive technical, organizational, and administrative measures to ensure your personal data is processed lawfully, fairly, and transparently in accordance with applicable data protection regulations and industry best practices. This includes the use of advanced encryption technologies, secure server infrastructure, regular security audits, and employee training on data protection protocols.

2. Data Controller

For the purposes of applicable data protection laws, hoky99, operating through the domain https://hoky99.cam, is the data controller responsible for the collection, processing, storage, and protection of your personal information. This means hoky99 determines the purposes and means of processing your personal data and bears primary responsibility for ensuring compliance with privacy regulations.

If you have any questions, concerns, or requests regarding this Privacy Policy or how hoky99 handles your personal data, you may contact our Data Protection Officer through the following channels:

• Email: [email protected] (please include "Privacy Inquiry" in the subject line)
• Live Chat: Available 24/7 through the hoky99 website for immediate assistance
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours during business days and within 72 hours during weekends and public holidays

3. Information We Collect

3.1 Information You Provide Directly

When you register an account with hoky99, we collect the following personal information that you provide directly:

• Identity Information: Full legal name as it appears on your government-issued identification (KTP - Kartu Tanda Penduduk), date of birth, place of birth, gender, nationality, and identity document number. This information is required to verify that you meet our minimum age requirement (21 years or older) and to prevent identity fraud.
• Contact Information: Residential address including street address, city, province, postal code, and country (Indonesia); email address; mobile phone number with country code (+62 for Indonesia); and any alternative contact details you choose to provide.
• Account Credentials: Username you select during registration and encrypted password used to secure your account. We never store passwords in plain text; all passwords are hashed using industry-standard cryptographic algorithms.
• Financial Information: Bank account details including bank name (such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, or BSI), account holder name, and account number for processing deposits and withdrawals. We do not store credit card CVV codes or complete debit card details.
• Verification Documents: Copies of identity documents (KTP, passport, driver's license), proof of address documents (utility bills, bank statements dated within 90 days), and photographs or screenshots of payment methods used for deposits. These documents are collected as part of our KYC (Know Your Customer) compliance obligations.

3.2 Information We Collect Automatically

When you access and use hoky99 services, we automatically collect certain technical and behavioral information:

• Device Information: Device type (desktop, laptop, tablet, smartphone), operating system and version (Windows, macOS, iOS, Android), browser type and version (Chrome, Firefox, Safari, Edge), screen resolution, and device identifiers.
• Connection Information: IP address, internet service provider (ISP), geographic location derived from IP address (city and region level, not precise GPS coordinates), time zone setting (WIB/WITA/WIT), and connection quality metrics.
• Usage Information: Pages visited on the hoky99 website, features accessed, games played, bets placed, time spent on each page, click patterns, navigation paths, referral sources (how you arrived at our site), and session duration. This information helps us understand user behavior and improve our platform.
• Transaction History: Complete records of all deposits, withdrawals, wagers, wins, losses, bonus claims, and balance adjustments. Transaction history is maintained for regulatory compliance, dispute resolution, and fraud prevention purposes.
• Communication Records: Transcripts of customer support interactions via live chat, email correspondence with our support team, and any feedback or complaints you submit through our platform.

3.3 Information from Third Parties

In certain circumstances, hoky99 may receive information about you from third-party sources:

• Payment Processors: Transaction confirmation data, payment success/failure notifications, and fraud risk assessments from our banking partners and payment gateway providers.
• Identity Verification Services: Age verification results, identity authentication confirmations, and fraud screening reports from specialized compliance service providers.
• Publicly Available Sources: Information from public databases or directories if required for enhanced due diligence on high-value accounts, in compliance with anti-money laundering regulations.

4. How We Use Your Information

hoky99 processes your personal data for the following specific purposes, each of which is based on a lawful ground for processing:

• Account Management: Creating and maintaining your hoky99 account, authenticating your identity when you log in, managing your profile settings, and responding to your account-related inquiries. Legal basis: performance of contract.
• Service Provision: Enabling you to place wagers on sports betting markets (including Indonesian BRI Liga 1 matches, EPL, La Liga, and other international leagues), play casino games, slot entertainment, togel lottery games, and access all other gaming products offered by hoky99. Legal basis: performance of contract.
• Payment Processing: Processing deposits from your Indonesian bank accounts (BCA, BRI, BNI, Mandiri, and other supported banks), handling withdrawal requests, maintaining accurate transaction records, reconciling financial accounts, and detecting payment fraud. Legal basis: performance of contract and legitimate interests (fraud prevention).
• Age and Identity Verification: Verifying that you are at least 21 years of age as required by Indonesian regulations and hoky99 policies, confirming your identity to prevent account fraud and impersonation, and conducting ongoing KYC checks to comply with anti-money laundering requirements. Legal basis: legal obligation and performance of contract.
• Communication: Sending you account notifications (successful deposits, withdrawal confirmations, password changes), promotional offers and bonus announcements (if you have opted in to marketing communications), important policy updates, security alerts, and responses to your customer support inquiries. Legal basis: performance of contract and consent (for marketing).
• Responsible Gaming: Monitoring your gaming patterns to identify potential problem gambling behavior, enforcing deposit limits and loss limits you set, implementing self-exclusion requests, providing reality check reminders, and ensuring compliance with responsible gaming regulations. Legal basis: legal obligation and legitimate interests (player protection).
• Security and Fraud Prevention: Detecting and preventing unauthorized account access, identifying suspicious betting patterns or potential match-fixing activity, investigating bonus abuse, preventing money laundering, and protecting hoky99 and our users from fraudulent activity. Legal basis: legitimate interests (security and fraud prevention) and legal obligation.
• Platform Improvement: Analyzing user behavior to improve website navigation and user experience, testing new features and game offerings, optimizing page loading speeds, identifying and fixing technical bugs, and conducting research to enhance our services. Legal basis: legitimate interests (business development).
• Legal Compliance: Meeting regulatory reporting requirements, responding to lawful requests from government authorities, law enforcement agencies, or courts, resolving disputes and legal claims, and maintaining records as required by gambling regulations and financial transaction laws. Legal basis: legal obligation.

5. Data Sharing and Disclosure

hoky99 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your data only in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: Banks and payment gateway providers that facilitate deposits and withdrawals through Indonesian banking channels (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI). These providers process your banking details solely to complete financial transactions.
• Identity Verification Services: Specialized compliance companies that verify your age, identity, and address using the documents you submit during KYC procedures.
• Game Content Providers: Software developers and game studios that supply slot games, live casino content, and other gaming products featured on hoky99. These providers may receive anonymized or aggregated gameplay data but do not receive your personal identification details.
• Cloud Infrastructure Providers: Secure hosting and server management companies that store hoky99's databases and website files in encrypted, access-controlled environments.
• Customer Support Tools: Live chat platform providers, email service providers, and ticketing systems that enable our support team to assist you efficiently.
• Analytics and Monitoring Services: Tools that help us understand website traffic, user behavior patterns, and technical performance metrics through anonymized or pseudonymized data.

All service providers are contractually obligated to use your personal data only for the specific services they perform for hoky99, to maintain confidentiality, and to implement appropriate security measures. We conduct due diligence on all service providers to ensure they meet our data protection standards.

5.2 Legal and Regulatory Requirements

hoky99 may disclose your personal information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or government regulations applicable to online gaming operations in Indonesia or other relevant jurisdictions.
• Cooperate with law enforcement investigations into suspected criminal activity, including money laundering, fraud, or underage gambling.
• Enforce our Terms and Conditions, investigate suspected violations, and protect the rights and safety of hoky99, our users, and the public.
• Respond to legitimate requests from regulatory authorities overseeing gambling licensing and compliance.

5.3 Business Transfers

In the event that hoky99 undergoes a business transition such as a merger, acquisition, sale of assets, or corporate restructuring, your personal information may be transferred to the successor entity as part of the transaction. You will be notified via email and/or prominent notice on our website of any change in ownership or control of your personal data, and you will have the opportunity to exercise your rights regarding your information under the new data controller.

6. Data Security

hoky99 employs comprehensive technical, organizational, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and hoky99 servers is encrypted using industry-standard SSL/TLS protocols (256-bit encryption). This ensures that sensitive information such as passwords, banking details, and personal identification remains secure during transmission.
• Secure Storage: Personal data stored in our databases is encrypted at rest using advanced encryption algorithms. Access to databases is restricted to authorized personnel only, using role-based access controls and multi-factor authentication.
• Firewalls and Intrusion Detection: Our server infrastructure is protected by enterprise-grade firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) that monitor for and block malicious activity 24/7.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing by qualified third-party security experts to identify and remediate potential weaknesses.
• Employee Training: All hoky99 employees with access to personal data receive mandatory training on data protection principles, security best practices, and confidentiality obligations. Access to user data is limited to employees who require it to perform their job functions.
• Incident Response Plan: We maintain a documented security incident response protocol to quickly detect, contain, and remediate any data breaches. In the unlikely event of a breach affecting your personal data, we will notify you and relevant authorities as required by law.

While hoky99 implements robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our protections and respond rapidly to any threats. You also play a role in security by maintaining the confidentiality of your account credentials, using strong passwords, and logging out after each session, especially on shared devices.

7. Data Retention

hoky99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, accounting, and reporting obligations. Specific retention periods include:

• Active Account Data: Personal information associated with active hoky99 accounts is retained for the duration of your membership and for a period after account closure as required by gambling regulations and anti-money laundering laws.
• Transaction Records: Financial transaction history, including deposits, withdrawals, and wagers, is retained for a minimum of five (5) years from the date of the transaction to comply with financial recordkeeping requirements and to resolve potential disputes.
• Verification Documents: Copies of identity documents, proof of address, and payment method verification submitted during KYC procedures are retained for the duration of the account relationship and for five (5) years after account closure.
• Communication Records: Customer support chat transcripts, email correspondence, and complaint records are retained for three (3) years to facilitate service quality monitoring and dispute resolution.
• Marketing Communications: If you have consented to receive promotional emails, your contact information remains in our marketing database until you withdraw consent by unsubscribing or requesting deletion.

After the applicable retention period expires, hoky99 securely deletes or anonymizes your personal information in accordance with data protection best practices. Anonymized data (data that can no longer be attributed to an identifiable individual) may be retained indefinitely for statistical analysis and research purposes.

8. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information held by hoky99:

• Right of Access: You have the right to request confirmation of whether hoky99 processes your personal data and to obtain a copy of your personal information. You can access much of your data directly through your account dashboard, including transaction history, profile details, and communication preferences.
• Right to Rectification: If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update certain information yourself through your account settings, or contact our support team for assistance with corrections.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or if you withdraw consent. Note that we may be required to retain certain information to comply with legal obligations or to establish, exercise, or defend legal claims.
• Right to Restriction of Processing: You can request that hoky99 limit how we use your personal data in specific situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another data controller where technically feasible.
• Right to Object: You may object to processing of your personal data based on legitimate interests or for direct marketing purposes. If you object to marketing communications, we will cease sending promotional materials immediately.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer via email at [email protected] with "Data Rights Request" in the subject line. We will respond to your request within thirty (30) days and may require identity verification to process sensitive requests. There is no charge for exercising your privacy rights unless your request is manifestly unfounded, excessive, or repetitive.

9. Cookies and Tracking Technologies

hoky99 uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. Cookies are small text files stored on your device that enable our website to recognize you on return visits and remember your preferences.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality such as maintaining your login session, remembering your language preference, and enabling secure account access. These cookies cannot be disabled without severely affecting site functionality.
• Performance Cookies: Collect anonymous information about how visitors use our website, such as which pages are visited most frequently and whether users encounter error messages. This data helps us improve website performance.
• Functionality Cookies: Remember choices you make (such as preferred odds format, game filters, or regional settings) to provide enhanced features and personalization.
• Analytics Cookies: Used to understand user behavior patterns, measure campaign effectiveness, and generate statistical reports on aggregate website usage.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. Note that disabling essential cookies may impair certain website functions. For more information about cookies and how to manage them, visit your browser's help documentation.

10. Children's Privacy

hoky99 services are intended exclusively for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. Our account registration process includes age verification measures to prevent underage access.

If we become aware that we have inadvertently collected personal data from someone under 21 years of age, we will take immediate steps to delete that information from our systems and permanently close the associated account. Parents or guardians who believe that hoky99 may have collected information from a minor should contact us immediately at [email protected] so that we can take appropriate remedial action.

11. International Data Transfers

hoky99 primarily serves Indonesian residents and stores data within secure data centers. However, some of our service providers and technology partners may be located in other jurisdictions, which may result in cross-border data transfers.

When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses approved by relevant data protection authorities, adequacy decisions recognizing equivalent data protection standards in the recipient country, or other legally approved transfer mechanisms.

12. Changes to This Privacy Policy

hoky99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through prominent notice on our website, via email to the address registered with your account, or through an in-account notification upon your next login.

The "Last Updated" date at the bottom of this Privacy Policy indicates when the most recent revisions were made. We encourage you to review this Privacy Policy periodically to stay informed about how hoky99 protects your personal information. Your continued use of hoky99 services after notification of changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or hoky99's data handling practices, please contact us through the following channels:

• Email: [email protected] (for privacy-related inquiries, please include "Privacy Inquiry" in the subject line)
• Live Chat: Available 24/7 through the hoky99 website for immediate assistance with privacy questions
• Response Time: We aim to respond to all privacy inquiries within 48 hours during business days and within 72 hours during weekends and Indonesian public holidays

Our dedicated Data Protection Officer and customer support team are committed to addressing your privacy concerns promptly and thoroughly. We take all privacy inquiries seriously and will work with you to resolve any issues regarding your personal information.

Last Updated: January 2026
Version 2.1